Terms and Conditions

WEBSITE & PATIENT TERMS AND CONDITIONS

Last Updated: August 2026

Welcome to the official website of FORTÉ Clinic ("FORTÉ Clinic", "we", "our", or "us").

These Website & Patient Terms and Conditions ("Terms") govern your access to and use of this Website, as well as your consultations, appointments, treatments, purchases, memberships, packages, products, and all other services provided by FORTÉ Clinic.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by the Website-related provisions of these Terms.

By booking an appointment, submitting an enquiry, creating an account, providing personal information, purchasing products or services, enrolling in any treatment package or membership, or receiving any consultation or treatment from FORTÉ Clinic, you further agree to be bound by the patient-related provisions of these Terms.

These Terms constitute a legally binding agreement between you and FORTÉ Clinic.

If you do not agree with any part of these Terms, you should immediately discontinue use of this Website and refrain from accessing or using any products or services offered by FORTÉ Clinic.

Nothing contained in these Terms is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable laws of Malaysia, including any mandatory rights that cannot lawfully be excluded.

1. WEBSITE INFORMATION ONLY

1.1 The information, materials, and content provided on this Website are intended solely for general informational and educational purposes.

1.2 All content published on this Website, including but not limited to treatment descriptions, articles, blog posts, educational materials, videos, photographs, illustrations, before-and-after images, testimonials, frequently asked questions, social media content, promotional materials, and other communications, is provided for general information only and does not constitute medical advice, diagnosis, treatment recommendations, or professional healthcare services.

1.3 Information available on this Website should not be relied upon as a substitute for an in-person medical consultation, clinical examination, diagnosis, or treatment by a qualified healthcare professional.

1.4 A doctor-patient relationship is established only after a qualified medical practitioner of FORTÉ Clinic has personally assessed the individual and agreed to provide medical care.

1.5 Individual results, treatment suitability, risks, recovery time, and outcomes vary depending on each patient's medical history, skin condition, lifestyle, anatomy, treatment compliance, and other individual factors. Information published on this Website should not be interpreted as a guarantee of any specific outcome or result.

1.6 Users should not disregard, delay, or avoid seeking professional medical advice based on information obtained from this Website. If you have any medical concerns or require treatment, you should consult a qualified medical practitioner.

1.7 In the event of a medical emergency, users should immediately contact the appropriate emergency medical services or attend the nearest hospital. This Website is not intended for the diagnosis, management, or treatment of medical emergencies.

2. WEBSITE ACCURACY

2.1 FORTÉ Clinic makes reasonable efforts to ensure that the information published on this Website is accurate, current, and prepared with due care.

2.2 However, all Website content is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, FORTÉ Clinic does not warrant, represent, or guarantee that any information, materials, images, treatment descriptions, pricing, availability, or other content published on this Website is complete, accurate, reliable, current, uninterrupted, or free from errors or omissions at all times.

2.3 Medical knowledge, treatment protocols, product availability, technology, pricing, promotions, and clinical recommendations may change from time to time. Accordingly, information published on this Website may become outdated without notice.

2.4 FORTÉ Clinic reserves the right to update, amend, modify, replace, suspend, or remove any Website content, including treatment information, service descriptions, pricing, promotional offers, and other materials, at any time without prior notice.

2.5 Where any inconsistency exists between information published on this Website and information provided during a medical consultation or by an authorised representative of FORTÉ Clinic, the information provided during the consultation or directly by FORTÉ Clinic shall prevail.

2.6 Users are encouraged to contact FORTÉ Clinic directly to confirm the latest information regarding treatments, pricing, promotions, product availability, and appointment availability before making any decisions based on Website content.

3. MEDICAL DISCLAIMER

3.1 All medical, aesthetic, cosmetic, regenerative, wellness, and dermatological treatments involve inherent risks, limitations, potential side effects, and varying degrees of uncertainty. No medical or aesthetic procedure can guarantee a particular outcome.

3.2 Treatment suitability, expected results, longevity of results, recovery periods, risks, complications, and benefits vary between individuals and depend on numerous factors, including but not limited to:

• Age
• Medical history
• Existing medical conditions
• Current medications and allergies
• Skin type and skin condition
• Lifestyle habits
• Smoking and alcohol consumption
• Hormonal influences
• Genetic factors
• Compliance with pre-treatment and post-treatment instructions
• Individual healing response
• Other patient-specific biological and environmental factors

3.3 During your consultation, a qualified medical practitioner will assess your suitability for treatment and explain the anticipated benefits, potential risks, limitations, possible complications, available alternatives, and expected recovery process. Treatment recommendations are based on the information available at the time of consultation and may change if your medical condition or circumstances change.

3.4 Any photographs, testimonials, before-and-after images, illustrations, simulations, animations, digital renderings, case studies, or patient experiences displayed by FORTÉ Clinic are provided for illustrative and educational purposes only. They are intended to demonstrate possible outcomes and should not be interpreted as typical results or as guarantees of the results that any individual patient may achieve.

3.5 FORTÉ Clinic does not warrant, represent, or guarantee that any treatment will achieve a particular aesthetic, cosmetic, medical, or therapeutic outcome. Results vary significantly from patient to patient.

3.6 Patients acknowledge that aesthetic outcomes are inherently subjective and may be influenced by individual expectations. Dissatisfaction with an aesthetic outcome, in the absence of clinical negligence, a defect in the treatment provided, or any other legal entitlement under applicable law, shall not by itself constitute treatment failure and shall not automatically entitle the patient to a refund, compensation, complimentary treatment, corrective procedure, or any other remedy.

3.7 FORTÉ Clinic reserves the right to recommend additional treatments, maintenance procedures, or staged treatment plans where clinically appropriate to optimise outcomes. Such recommendations do not constitute an admission that the original treatment was unsuccessful or improperly performed.

3.8 Nothing in this Medical Disclaimer excludes or limits any rights or remedies that cannot lawfully be excluded or limited under the applicable laws of Malaysia.

4. AVAILABILITY OF SERVICES

4.1 The availability of treatments, medical devices, technologies, products, medications, practitioners, appointment times, promotions, memberships, packages, and other services offered by FORTÉ Clinic may vary from time to time and is subject to clinical suitability, stock availability, practitioner availability, equipment functionality, regulatory requirements, and operational considerations.

4.2 FORTÉ Clinic does not guarantee the continued availability of any specific treatment, product, technology, device, practitioner, promotion, package, membership, or service.

4.3 FORTÉ Clinic reserves the right, where reasonably necessary, to modify, suspend, discontinue, substitute, postpone, limit, or withdraw any treatment, product, technology, device, practitioner, promotion, package, membership, or service at any time without prior notice.

4.4 Such changes may occur for reasons including, but not limited to:

• Medical or clinical considerations;
• Patient safety;
• Equipment servicing, maintenance, malfunction, or replacement;
• Product or medication shortages;
• Supplier or manufacturer changes;
• Regulatory or legal requirements;
• Changes in clinical protocols or professional standards;
• Practitioner availability; or
• Other operational or business requirements.

4.5 Where a booked treatment, product, or service becomes unavailable before the patient's appointment, FORTÉ Clinic will, where reasonably practicable, notify the patient and may offer an alternative treatment, reschedule the appointment, or provide another appropriate solution, subject to clinical suitability and applicable law.

4.6 Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

5. REGULATORY COMPLIANCE

5.1 Certain treatments, products, procedures, medical devices, medications, and services advertised or described on this Website may be subject to:

• Medical assessment;
• Clinical suitability;
• Professional medical judgment;
• Regulatory requirements;
• Practitioner approval;
• Patient eligibility criteria;
• Informed consent requirements; and
• Any other applicable legal, ethical, or professional standards.

5.2 The publication, advertisement, or description of any treatment, product, procedure, technology, or service on this Website does not constitute an offer to provide that treatment to every individual and does not guarantee a patient's eligibility, suitability, or entitlement to receive it.

5.3 All treatments and services remain subject to assessment and approval by a qualified medical practitioner of FORTÉ Clinic, who may decline, postpone, modify, or discontinue treatment where, in the practitioner's professional clinical judgment, the treatment is unsuitable, medically inappropriate, contraindicated, unsafe, inconsistent with accepted medical practice, or otherwise not in the patient's best interests.

5.4 FORTÉ Clinic reserves the right to refuse or discontinue treatment where required by applicable law, regulatory requirements, professional guidelines, patient safety considerations, or accepted standards of medical practice.

5.5 Patients acknowledge that treatment recommendations may differ from their personal preferences, online information, previous treatments received elsewhere, or marketing materials. Clinical decisions made by FORTÉ Clinic's medical practitioners shall be based on the individual patient's medical assessment, current clinical findings, and professional judgment.

5.6 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

6. ELIGIBILITY

6.1 Patients must be at least eighteen (18) years of age and possess the legal capacity to provide valid informed consent before receiving treatment independently.

6.2 Individuals under the age of eighteen (18) ("Minors") may only receive consultation or treatment where permitted by applicable law and where FORTÉ Clinic is satisfied that appropriate consent has been obtained from a parent or legal guardian.

6.3 FORTÉ Clinic reserves the right to:

• Require the written consent of a parent or legal guardian before providing consultation or treatment to a Minor;
• Require a parent or legal guardian to attend consultations, discussions, and treatment appointments involving a Minor;
• Request proof of age, identity, guardianship, or legal authority before providing any consultation, treatment, product, or service;
• Refuse or postpone treatment where satisfactory identification or consent cannot be verified; and
• Decline consultation or treatment for a Minor where, in the professional clinical judgment of the attending medical practitioner, the treatment is medically inappropriate, unnecessary, unsafe, or not in the Minor's best interests.

6.4 FORTÉ Clinic also reserves the right to decline or postpone treatment for any individual who, in the reasonable opinion of the attending medical practitioner, lacks the capacity to provide informed consent or where the Clinic is otherwise unable to obtain valid consent in accordance with applicable law.

6.5 Nothing in this section limits the professional judgment of FORTÉ Clinic's medical practitioners to decline treatment where doing so is clinically appropriate, ethically required, or necessary to comply with applicable laws or professional standards.

7. APPOINTMENTS AND BOOKINGS

7.1 Appointments may be requested through the Website, WhatsApp, telephone, email, social media platforms, third-party booking platforms (where applicable), or in person at FORTÉ Clinic.

7.2 All appointment requests are subject to availability and confirmation by FORTÉ Clinic. An appointment shall not be deemed confirmed until it has been acknowledged and confirmed by an authorised representative of FORTÉ Clinic.

7.3 Patients are responsible for providing accurate and complete booking information, including their name, contact details, and any other information reasonably requested by the Clinic. FORTÉ Clinic shall not be responsible for missed appointments or communication failures resulting from inaccurate or incomplete information provided by the patient.

7.4 Appointment times are estimates only. While FORTÉ Clinic endeavours to provide consultations and treatments at the scheduled time, delays may occur due to medical emergencies, extended consultations, unforeseen clinical circumstances, practitioner availability, or other operational requirements. Patients acknowledge that reasonable waiting times may occasionally be necessary.

7.5 FORTÉ Clinic reserves the right, where reasonably necessary, to:

• Reschedule, postpone, or cancel appointments;
• Reassign consultations or treatments to another suitably qualified practitioner;
• Modify clinic operating hours or appointment availability;
• Limit or decline appointment bookings;
• Require a consultation before scheduling certain treatments;
• Refuse consultation or treatment where it is considered medically inappropriate, contraindicated, unsafe, or otherwise not in the patient's best interests.

7.6 Where FORTÉ Clinic is required to reschedule or cancel an appointment, the Clinic will use reasonable efforts to notify the patient as soon as practicable and, where appropriate, offer an alternative appointment time.

7.7 Patients are expected to arrive on time for their scheduled appointments. Patients who arrive significantly late may have their appointment shortened, rescheduled, or cancelled if the delay would adversely affect subsequent appointments or the safe delivery of treatment. Any applicable cancellation or late-arrival policy shall continue to apply.

7.8 Certain consultations, treatments, packages, or promotional appointments may require a booking deposit or prepayment. Any such requirements will be communicated to the patient before the appointment is confirmed and shall be subject to FORTÉ Clinic's applicable payment, cancellation, and refund policies.

7.9 A confirmed appointment does not guarantee that treatment will be performed. All treatments remain subject to a medical assessment by a qualified practitioner on the day of consultation, who may modify, postpone, or decline treatment where clinically appropriate.

7.10 Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

8. DEPOSITS

8.1 FORTÉ Clinic may require a deposit as a condition of booking consultations, medical procedures, treatment sessions, promotional offers, packages, memberships, reserved appointment slots, or other services, as determined by the Clinic from time to time.

8.2 Any deposit requirement, including the amount payable and the deadline for payment, will be communicated to the patient before the appointment or booking is confirmed.

8.3 Unless otherwise stated, a booking requiring a deposit shall not be confirmed until the required deposit has been received by FORTÉ Clinic.

8.4 Subject to applicable law and any specific promotional terms, deposits paid may be applied towards the total fees payable for the relevant consultation, treatment, product, package, or service.

8.5 Deposits are subject to the applicable Refund, Cancellation & Package Policy of FORTÉ Clinic, together with any additional terms communicated at the time of booking, purchase, or promotion.

8.6 Where a patient cancels, reschedules, fails to attend, or is otherwise unable to proceed with an appointment, the treatment of the deposit shall be determined in accordance with FORTÉ Clinic's applicable Refund, Cancellation & Package Policy and any specific booking terms accepted by the patient.

8.7 FORTÉ Clinic reserves the right to require different deposit amounts for different treatments, practitioners, promotional campaigns, packages, or appointment types.

8.8 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

9. TREATMENT SUITABILITY AND PROFESSIONAL DISCRETION

9.1 All consultations, treatments, procedures, prescriptions, and medical recommendations provided by FORTÉ Clinic are subject to a comprehensive medical assessment and the independent professional judgment of the attending qualified medical practitioner.

9.2 FORTÉ Clinic and its medical practitioners reserve the right to refuse, postpone, modify, discontinue, or recommend against any consultation, treatment, procedure, prescription, product, or service where, in the practitioner's professional clinical judgment, it is considered appropriate to do so.

9.3 Without limitation, treatment may be refused, postponed, modified, or discontinued where:

• The proposed treatment is medically unsuitable;
• Contraindications, precautions, or significant risks exist;
• Patient safety may be compromised;
• Further medical assessment, investigations, laboratory tests, specialist review, or medical clearance is required;
• The patient has provided incomplete, inaccurate, misleading, or false medical information;
• The patient has failed to disclose relevant medical history, medications, allergies, previous procedures, or other material information;
• The patient's expectations are unrealistic or cannot reasonably be achieved;
• The requested treatment is inconsistent with accepted medical practice, clinical guidelines, or ethical standards;
• The practitioner reasonably believes that the treatment would not be in the patient's best interests; or
• Any other circumstance exists that, in the practitioner's professional clinical judgment, makes treatment inappropriate or unsafe.

9.4 Treatment recommendations are based on professional medical judgment following an individual clinical assessment and may differ from a patient's personal preferences, previous treatments received elsewhere, online information, social media content, or marketing materials.

9.5 Patients acknowledge that they are not entitled to insist upon, demand, or receive any specific treatment, procedure, medication, product, technology, or technique where the attending practitioner determines that such treatment is unsuitable, contraindicated, medically unnecessary, or unsafe.

9.6 Where clinically appropriate, FORTÉ Clinic may recommend alternative treatments, staged treatment plans, referral to another healthcare provider, further investigations, or no treatment at all. Such recommendations are made in the interests of patient safety and appropriate clinical care and do not constitute a breach of any booking, consultation, promotional offer, or treatment request.

9.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

10. PATIENT RESPONSIBILITIES

10.1 Patients are responsible for actively participating in their own healthcare and agree to:

• Provide complete, accurate, current, and truthful personal, medical, and contact information;
• Disclose all relevant medical conditions, illnesses, allergies, medications, supplements, previous surgeries, cosmetic procedures, aesthetic treatments, implants, pregnancy, breastfeeding status, and any other information that may affect treatment safety or outcomes;
• Inform FORTÉ Clinic of any changes to their medical condition, medications, allergies, pregnancy status, or other relevant circumstances before receiving any consultation or treatment;
• Answer all medical questionnaires honestly and to the best of their knowledge;
• Follow all pre-treatment instructions, post-treatment care instructions, medication directions, and aftercare recommendations provided by FORTÉ Clinic;
• Attend recommended follow-up appointments, reviews, and emergency assessments where advised by the treating practitioner;
• Contact FORTÉ Clinic promptly if they experience unexpected symptoms, adverse reactions, complications, or concerns following treatment;
• Use prescribed or recommended medications and skincare products only in accordance with the instructions provided; and
• Comply with any other reasonable clinical or administrative requirements communicated by FORTÉ Clinic.

10.2 Patients acknowledge that the safety, suitability, and effectiveness of treatment depend, in part, upon the accuracy and completeness of the information they provide and their compliance with medical advice and aftercare instructions.

10.3 To the extent permitted by applicable law, FORTÉ Clinic shall not be responsible for adverse outcomes, complications, delays in recovery, reduced treatment effectiveness, or other consequences arising wholly or partly from:

• Inaccurate, incomplete, misleading, or false information provided by the patient;
• Failure to disclose relevant medical history or other material information;
• Failure to follow pre-treatment or post-treatment instructions;
• Failure to attend recommended follow-up appointments or seek timely medical review;
• Failure to use prescribed medications or recommended products as directed; or
• Any act or omission of the patient that materially contributes to the outcome.

10.4 Nothing in this section excludes or limits any liability of FORTÉ Clinic that cannot lawfully be excluded or limited under the applicable laws of Malaysia.

11. PATIENT CONDUCT

11.1 FORTÉ Clinic is committed to providing a safe, respectful, professional, and welcoming environment for all patients, visitors, practitioners, and staff.

11.2 Patients, accompanying persons, and visitors are expected to behave respectfully and comply with all reasonable directions, safety requirements, and clinic policies while on the Clinic's premises or when communicating with FORTÉ Clinic through any channel.

11.3 FORTÉ Clinic reserves the right to refuse service, terminate consultations, postpone or cancel appointments, require a patient or visitor to leave the premises, or discontinue the professional relationship where, in the reasonable opinion of the Clinic, a person:

• Behaves in an abusive, aggressive, violent, intimidating, threatening, or harassing manner;
• Uses offensive, discriminatory, defamatory, or inappropriate language or conduct;
• Engages in sexual harassment or any form of inappropriate behaviour towards staff, practitioners, patients, or visitors;
• Is intoxicated or appears to be under the influence of alcohol or non-prescribed drugs to an extent that may compromise safety, communication, or informed consent;
• Provides false, misleading, fraudulent, or forged information or documentation;
• Repeatedly breaches these Terms, clinic policies, appointment requirements, or reasonable instructions issued by FORTÉ Clinic;
• Secretly records, photographs, or films staff, practitioners, other patients, or restricted areas of the Clinic without prior consent, except where permitted by law;
• Wilfully damages or attempts to damage Clinic property or equipment;
• Endangers, or is reasonably considered likely to endanger, the safety, wellbeing, privacy, or security of staff, practitioners, patients, visitors, or Clinic property; or
• Otherwise engages in conduct that materially disrupts the safe and effective operation of the Clinic.

11.4 Where clinically appropriate and reasonably practicable, FORTÉ Clinic may arrange for the continuation of necessary medical care through an alternative appointment, practitioner, or referral. However, the Clinic reserves the right to immediately discontinue services where this is necessary to protect the safety or wellbeing of patients, staff, practitioners, or visitors.

11.5 Any refusal of service or termination of the professional relationship under this section shall not affect any outstanding fees or other obligations already incurred by the patient.

11.6 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

12. TREATMENT PACKAGES, MEMBERSHIPS AND PROMOTIONS

12.1 Treatment packages, memberships, prepaid treatments, vouchers, gift cards, promotional offers, loyalty programmes, referral programmes, and other special offers provided by FORTÉ Clinic may be subject to separate terms and conditions, including FORTÉ Clinic's Refund, Cancellation & Package Policy and any promotion-specific terms communicated at the time of purchase.

12.2 Patients are responsible for reviewing and understanding all applicable terms, conditions, eligibility requirements, expiry dates, usage restrictions, and exclusions before purchasing or redeeming any package, membership, voucher, promotional offer, or prepaid service.

12.3 Unless expressly stated otherwise in the applicable terms, promotional offers, discounts, vouchers, referral rewards, memberships, and package benefits:

• Cannot be exchanged for cash;
• Are non-transferable;
• Cannot be combined with other promotions or discounts unless expressly permitted by FORTÉ Clinic; and
• Must be used in accordance with the applicable promotional terms and any expiry dates.

12.4 FORTÉ Clinic reserves the right to introduce, amend, suspend, withdraw, or discontinue any promotion, campaign, membership programme, loyalty programme, referral programme, voucher, or special offer where reasonably necessary, provided that such changes shall not adversely affect contractual rights that have already accrued to patients under applicable law or the specific terms accepted at the time of purchase.

12.5 Where a package, membership, or promotional offer has already been purchased, its use shall be governed by the terms and conditions in effect at the time of purchase, unless a variation is required by law, is agreed to by the patient, or is otherwise permitted under the applicable terms.

12.6 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

13. PRODUCTS AND RETAIL ITEMS

13.1 FORTÉ Clinic may offer skincare products, haircare products, medical-grade skincare, supplements, medical devices, wellness products, prescription items (where legally permitted), and other retail products for purchase, subject to availability and applicable laws.

13.2 Product availability may vary due to supplier availability, stock levels, manufacturer changes, regulatory requirements, or other operational circumstances. FORTÉ Clinic does not guarantee the continued availability of any particular product or brand.

13.3 Product recommendations are provided based on the information available at the time of consultation and the patient's individual circumstances. Patients acknowledge that individual responses to skincare, supplements, and other products may vary and that no specific outcome or result is guaranteed.

13.4 Patients are responsible for:

• Following all product instructions, warnings, and directions for use;
• Using products only for their intended purpose;
• Informing FORTÉ Clinic of any allergies, sensitivities, adverse reactions, or relevant medical conditions before purchasing or using a product; and
• Discontinuing use and seeking appropriate medical advice if an unexpected or adverse reaction occurs.

13.5 Certain products may be subject to manufacturer warranties, supplier policies, regulatory requirements, usage restrictions, or prescription requirements. Where applicable, such terms shall apply in addition to these Terms.

13.6 Product purchases may also be subject to FORTÉ Clinic's Refund, Cancellation & Package Policy and any additional terms communicated at the time of purchase.

13.7 Except where required by applicable law, FORTÉ Clinic does not warrant that any product will achieve a particular medical, therapeutic, cosmetic, or aesthetic result.

13.8 Nothing in this section excludes, restricts, or limits any statutory guarantees, consumer rights, or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

14. CLINICAL PHOTOGRAPHY AND MEDICAL RECORDS

14.1 FORTÉ Clinic may, where clinically appropriate, take photographs, videos, three-dimensional images, skin analysis images, scans, or other visual records before, during, and after consultation or treatment for purposes including:

• Medical documentation;
• Clinical assessment and diagnosis;
• Treatment planning;
• Progress monitoring;
• Outcome evaluation;
• Quality assurance and clinical audit;
• Continuity of patient care; and
• Compliance with professional, legal, and healthcare record-keeping requirements.

14.2 Such photographs, videos, scans, and other visual records form part of the patient's confidential medical record and shall be retained, stored, accessed, and managed in accordance with applicable laws, professional obligations, healthcare record-keeping requirements, the Personal Data Protection Act 2010 (PDPA), and FORTÉ Clinic's Privacy Policy.

14.3 Patients acknowledge that clinical photography or imaging may be reasonably required to enable accurate assessment, treatment planning, documentation, and ongoing monitoring of treatment outcomes. Where clinically necessary, a patient's decision to decline such documentation may affect the Clinic's ability to provide or continue certain treatments safely.

14.4 Access to clinical photographs, videos, scans, and medical records shall be restricted to authorised personnel and service providers who require such access for legitimate clinical, administrative, legal, regulatory, or operational purposes, subject to appropriate confidentiality obligations and applicable law.

14.5 FORTÉ Clinic shall not use a patient's identifiable photographs, videos, recordings, or other identifying information for marketing, advertising, promotional, educational, publication, or social media purposes unless the patient has provided any consent required by applicable law. A patient may decline or withdraw such consent at any time, subject to legal or practical limitations in respect of material that has already been lawfully published or distributed.

14.6 Where photographs or clinical images are used for internal training, clinical audit, research, or educational purposes, FORTÉ Clinic will take reasonable steps to de-identify the patient unless applicable law or the intended use requires otherwise.

14.7 Nothing in this section limits or excludes any rights or obligations that apply under the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).

15. RECORD RETENTION

15.1 FORTÉ Clinic may retain medical records, consultation records, treatment records, clinical photographs, diagnostic images, consent forms, prescriptions, payment records, appointment records, communications, and other related documentation for such periods as may be required or permitted by applicable laws, regulatory requirements, professional standards, healthcare record-keeping obligations, operational requirements, insurance requirements, legal proceedings, or other legitimate business purposes.

15.2 Patient records may be retained in physical, electronic, digital, photographic, audiovisual, or other lawful formats, provided that appropriate measures are taken to protect their confidentiality, integrity, and security in accordance with applicable law.

15.3 Upon expiry of the applicable retention period, FORTÉ Clinic may securely archive, anonymise, or permanently destroy records where permitted or required by law and in accordance with its internal record management policies.

15.4 Patients acknowledge that FORTÉ Clinic may be required by law to retain certain records even after treatment has concluded, a patient has ceased attending the Clinic, or a request has been made for deletion of personal information, where retention is necessary to comply with legal, regulatory, professional, or evidentiary obligations.

15.5 The retention, storage, use, disclosure, and disposal of patient records shall be carried out in accordance with applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA), relevant healthcare record-keeping requirements, and FORTÉ Clinic's Privacy Policy.

15.6 Nothing in this section limits or affects any rights or obligations that cannot lawfully be excluded under the applicable laws of Malaysia.

16. ELECTRONIC COMMUNICATIONS

16.1 Patients consent to receiving communications from FORTÉ Clinic electronically, including through email, WhatsApp, SMS, telephone calls, website forms, patient management systems, online portals, social media messaging platforms, and any other communication channels reasonably used by FORTÉ Clinic.

16.2 Such communications may include, without limitation:

• Appointment confirmations and reminders;
• Consultation follow-ups;
• Treatment instructions and aftercare guidance;
• Medical questionnaires and consent documentation;
• Invoices, receipts, payment confirmations, and account information;
• Administrative notices and operational updates;
• Service-related announcements;
• Responses to patient enquiries; and
• Other communications reasonably required for the provision of healthcare services.

16.3 Patients are responsible for ensuring that their contact information remains accurate, current, and accessible. Patients must promptly notify FORTÉ Clinic of any changes to their telephone number, email address, mailing address, or other contact details.

16.4 Patients acknowledge that electronic communications may not always be secure, uninterrupted, error-free, or immediately delivered due to factors outside the control of FORTÉ Clinic, including telecommunications failures, internet disruptions, device settings, spam filters, third-party service providers, or technical issues.

16.5 To the extent permitted by applicable law, FORTÉ Clinic shall not be responsible for delays, non-delivery, interception, corruption, or unauthorised access to electronic communications arising from circumstances beyond its reasonable control.

16.6 Unless otherwise required by law, communications sent by FORTÉ Clinic to the contact details provided by the patient shall be deemed received when transmitted, regardless of whether the patient has actually read, accessed, or responded to the communication.

16.7 Patients acknowledge that electronic communications are intended for administrative, educational, informational, and healthcare-related purposes and should not be relied upon as a substitute for emergency medical care. Patients experiencing a medical emergency should immediately seek appropriate emergency medical assistance.

16.8 Marketing, promotional, referral, loyalty programme, and other non-essential communications shall be subject to applicable consent requirements, applicable laws, and FORTÉ Clinic's Privacy Policy. Patients may withdraw or modify their marketing communication preferences in accordance with applicable law.

16.9 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

17. ONLINE COMMUNICATIONS ARE NOT MEDICAL ADVICE

17.1 Communications conducted through WhatsApp, email, SMS, telephone, social media platforms, website forms, messaging applications, patient portals, or other digital communication channels are intended primarily for administrative, educational, customer service, scheduling, and general informational purposes.

17.2 Information, comments, or responses provided through these communication channels shall not be regarded as a medical diagnosis, prescription, treatment recommendation, clinical assessment, or substitute for a comprehensive in-person medical consultation and examination by a qualified medical practitioner.

17.3 Any general information provided electronically is based solely on the information made available by the patient at the time of communication and may be limited by the absence of a physical examination, diagnostic investigations, complete medical history, or other clinically relevant information.

17.4 Patients should not rely solely on photographs, videos, messages, or online communications when making decisions regarding their health or treatment. Where clinically appropriate, FORTÉ Clinic may require an in-person consultation before providing medical advice, prescribing treatment, performing procedures, or confirming a diagnosis.

17.5 Electronic communications are not monitored continuously and are not intended for urgent or emergency medical situations. Patients requiring immediate medical attention should promptly seek assistance from the nearest appropriate healthcare provider or emergency medical services.

17.6 Nothing in this section prevents FORTÉ Clinic or its practitioners from providing appropriate follow-up advice, aftercare guidance, administrative assistance, or other healthcare-related communications where clinically appropriate. Such communications shall not be interpreted as creating a new diagnosis or replacing the need for further medical assessment where one is reasonably required.

17.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

18. NO EMERGENCY SERVICE

18.1 The Website, WhatsApp channels, social media platforms, email accounts, telephone voicemail, website enquiry forms, patient portals, messaging applications, and any other communication channels operated by FORTÉ Clinic are not monitored continuously and are not intended for the reporting, assessment, diagnosis, or management of emergency or urgent medical conditions.

18.2 FORTÉ Clinic does not guarantee immediate review of, or response to, messages, emails, telephone calls, online enquiries, or other electronic communications. Response times may vary depending on clinic operating hours, practitioner availability, weekends, public holidays, and other operational circumstances.

18.3 Patients must not rely on the Website or any communication channel operated by FORTÉ Clinic as a substitute for emergency medical services or urgent medical assessment.

18.4 Patients experiencing a medical emergency, severe symptoms, rapidly worsening conditions, or any situation requiring immediate medical attention should promptly contact the appropriate emergency medical services or attend the nearest hospital or emergency department without delay.

18.5 Patients who experience unexpected complications following treatment that are not immediately life-threatening should contact FORTÉ Clinic as soon as reasonably practicable for appropriate advice or follow-up during the Clinic's operating hours. Where immediate medical attention is required, patients should first seek emergency medical care before notifying the Clinic.

18.6 Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

19. USER SUBMISSIONS

19.1 Users are solely responsible for the accuracy, legality, and content of any information, materials, photographs, videos, reviews, testimonials, comments, enquiries, survey responses, feedback, or other communications submitted through the Website or any communication channel operated by FORTÉ Clinic.

19.2 Users agree that any content submitted to FORTÉ Clinic shall not:

• Be false, inaccurate, misleading, or deceptive;
• Be fraudulent or involve impersonation of another person;
• Be defamatory, abusive, threatening, harassing, obscene, offensive, or discriminatory;
• Be unlawful or encourage unlawful conduct;
• Infringe or misappropriate the intellectual property, privacy, confidentiality, publicity, or other legal rights of any person;
• Contain malicious software, viruses, harmful code, or other materials intended to disrupt or compromise systems or security;
• Contain confidential information relating to another person without lawful authority or appropriate consent; or
• Otherwise breach these Terms or any applicable law.

19.3 By submitting content to FORTÉ Clinic, users represent and warrant that they have the legal right to provide such content and that its submission does not violate the rights of any third party.

19.4 FORTÉ Clinic reserves the right, where reasonably necessary and in accordance with applicable law, to review, moderate, refuse, remove, edit, decline to publish, or disable access to any user-submitted content that it reasonably believes breaches these Terms, infringes the rights of others, poses a security risk, or may expose FORTÉ Clinic or others to legal or regulatory liability.

19.5 Where a user voluntarily submits reviews, testimonials, feedback, or other content intended for publication, the user grants FORTÉ Clinic a non-exclusive, royalty-free licence to use, reproduce, publish, display, and communicate such content for legitimate business purposes, including service improvement and promotional activities, subject to applicable law, any required consents, and FORTÉ Clinic's Privacy Policy.

19.6 FORTÉ Clinic is under no obligation to publish, maintain, or retain any user-submitted content and may remove or decline to publish such content at any time where reasonably necessary.

19.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

20. INTELLECTUAL PROPERTY

20.1 Unless otherwise stated, all content appearing on this Website, including text, articles, treatment descriptions, graphics, photographs, videos, illustrations, icons, logos, trademarks, trade names, branding elements, designs, layouts, software, source code, databases, audio, visual materials, documents, downloadable content, and other intellectual property (collectively, the "Website Content") is owned by or licensed to FORTÉ Clinic and is protected by applicable intellectual property laws.

20.2 Nothing contained on this Website grants or shall be construed as granting any licence, assignment, transfer, or other right to use any intellectual property belonging to FORTÉ Clinic or its licensors, except for the limited right to access and use the Website for lawful personal and non-commercial purposes.

20.3 Users must not, without the prior written consent of FORTÉ Clinic or the relevant rights holder:

• Copy, reproduce, republish, distribute, display, transmit, broadcast, sell, license, or commercially exploit any Website Content;
• Modify, adapt, translate, create derivative works from, or reverse engineer any Website Content or software;
• Remove, alter, or obscure any copyright, trademark, or proprietary notices;
• Use any FORTÉ Clinic name, logo, branding, photographs, treatment descriptions, marketing materials, or other intellectual property in any manner that may suggest endorsement, affiliation, or authorisation; or
• Use automated tools, data scraping, web crawling, artificial intelligence systems, or similar technologies to copy, extract, or reproduce Website Content except where expressly permitted by applicable law or with FORTÉ Clinic's prior written consent.

20.4 All trademarks, service marks, logos, product names, and brand names displayed on this Website are the property of their respective owners. Any reference to third-party products or brands does not imply ownership or endorsement unless expressly stated.

20.5 Unauthorised use of the Website Content may constitute an infringement of copyright, trademark, or other intellectual property rights and may result in civil, criminal, or other legal action as permitted by applicable law.

20.6 Nothing in this section limits any rights or remedies available to FORTÉ Clinic or any third-party intellectual property owner under the applicable laws of Malaysia.

21. WEBSITE SECURITY

21.1 FORTÉ Clinic implements reasonable administrative, technical, and organisational security measures designed to protect the Website, its systems, and information submitted by users from unauthorised access, disclosure, alteration, misuse, or destruction.

21.2 Notwithstanding these measures, no website, network, electronic communication system, or method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, FORTÉ Clinic does not warrant or guarantee that the Website or any associated systems will be uninterrupted, continuously available, error-free, secure, or free from viruses, malware, ransomware, malicious code, unauthorised access, or other harmful components.

21.3 Users access and use the Website entirely at their own risk and are responsible for taking appropriate precautions to protect their own devices, software, networks, and data, including the use of up-to-date antivirus software, firewalls, and other reasonable cybersecurity measures.

21.4 FORTÉ Clinic shall not be responsible for any interruption, delay, system failure, data loss, unauthorised access, cyberattack, or other security incident arising from circumstances beyond its reasonable control, including failures of internet service providers, telecommunications networks, hosting providers, third-party platforms, or other external systems, except where liability cannot lawfully be excluded.

21.5 Users must not knowingly introduce viruses, malware, malicious code, or any other harmful technology, nor attempt to gain unauthorised access to the Website, its servers, databases, or related systems. Any such conduct may result in the suspension or termination of access, reporting to the relevant authorities, and any other legal remedies available under applicable law.

21.6 If a user becomes aware of any suspected security vulnerability, unauthorised access, or misuse of the Website, they should notify FORTÉ Clinic as soon as reasonably practicable.

21.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

22. THIRD-PARTY LINKS

22.1 The Website may contain links to, integrate with, or provide access to third-party websites, applications, platforms, booking systems, payment gateways, mapping services, social media platforms, communication services, or other external services for the convenience of users.

22.2 Such third-party websites and services are owned and operated independently of FORTÉ Clinic. FORTÉ Clinic does not control, monitor, endorse, or assume responsibility for the content, products, services, privacy practices, security measures, availability, accuracy, reliability, or functionality of any third-party platform.

22.3 The inclusion of any link or reference to a third-party website or service does not constitute an endorsement, recommendation, partnership, or approval by FORTÉ Clinic unless expressly stated otherwise.

22.4 Users who access or use any third-party website, application, or service do so entirely at their own risk and are responsible for reviewing the applicable terms and conditions, privacy policies, and security practices of those third parties.

22.5 FORTÉ Clinic shall not be responsible for any loss, damage, delay, data breach, privacy incident, transaction, or other consequence arising from or relating to the use of any third-party website, application, product, or service, except where liability cannot lawfully be excluded under applicable law.

22.6 Third-party services may collect, process, or store personal information independently of FORTÉ Clinic. Any personal information submitted directly to a third-party platform shall be governed by that third party's own privacy policy and terms of use.

22.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

23. COMPLAINTS AND FEEDBACK

23.1 FORTÉ Clinic values patient feedback and is committed to providing high-quality healthcare services. Patients who have concerns regarding consultations, treatments, billing, products, appointments, clinic operations, staff conduct, or any other aspect of our services are encouraged to contact FORTÉ Clinic directly so that the matter may be reviewed and addressed in a timely, fair, and professional manner.

23.2 Patients are encouraged to raise any concerns as soon as reasonably practicable after the relevant event, as this may assist FORTÉ Clinic in conducting an effective review and, where appropriate, implementing timely corrective or remedial measures.

23.3 Upon receiving a complaint, FORTÉ Clinic may request additional information or supporting documentation reasonably necessary to investigate the matter. Patients agree to cooperate in good faith throughout the complaint resolution process.

23.4 FORTÉ Clinic will review complaints objectively, impartially, and in accordance with its internal complaint handling procedures, applicable professional standards, and relevant legal and regulatory requirements.

23.5 The submission of a complaint does not constitute an admission of liability, negligence, breach of duty, treatment failure, or any legal wrongdoing by FORTÉ Clinic, its practitioners, or staff.

23.6 FORTÉ Clinic will endeavour to communicate the outcome of its review within a reasonable period, taking into account the complexity of the matter and any investigations that may be required.

23.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

24. INDEMNITY

24.1 To the extent permitted by applicable law, users and patients agree to indemnify and hold harmless FORTÉ Clinic, its directors, shareholders, officers, employees, medical practitioners, contractors, agents, and authorised representatives from and against any reasonable losses, damages, liabilities, claims, actions, proceedings, costs, and expenses (including reasonable legal costs) arising directly from or in connection with:

• False, inaccurate, misleading, incomplete, or fraudulent information provided by the user or patient;
• Any breach of these Terms or any other applicable policies of FORTÉ Clinic;
• Misuse of the Website, patient portal, communication channels, or other services provided by FORTÉ Clinic;
• Any unlawful, fraudulent, malicious, or unauthorised conduct by the user or patient;
• Any infringement of the intellectual property, privacy, confidentiality, or other legal rights of a third party caused by the user's or patient's actions; or
• Any negligent or wrongful act or omission of the user or patient that results in loss or damage to FORTÉ Clinic or a third party.

24.2 The indemnity in this section applies only to the extent that the relevant loss, damage, claim, cost, or liability arises from the acts or omissions of the user or patient and is not caused by the negligence, wilful misconduct, or breach of legal duty by FORTÉ Clinic or any person for whom FORTÉ Clinic is legally responsible.

24.3 Nothing in this section excludes, restricts, or limits any liability of FORTÉ Clinic that cannot lawfully be excluded or limited under the applicable laws of Malaysia, nor does it affect any rights or remedies available to users or patients under such laws.

25. LIMITATION OF LIABILITY

25.1 To the fullest extent permitted by applicable law, FORTÉ Clinic shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special loss or damage, including but not limited to loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of business, loss of data, or business interruption, arising out of or in connection with:

• Access to or use of, or inability to access or use, the Website;
• Reliance upon information or content published on the Website;
• Any errors, omissions, inaccuracies, or delays in Website content;
• Website downtime, system failures, maintenance, or technical interruptions;
• Cybersecurity incidents, viruses, malware, or other harmful technological events beyond the reasonable control of FORTÉ Clinic;
• The use of, or reliance upon, any third-party website, application, platform, payment gateway, communication service, or other external service linked to or accessible through the Website;
• Any unauthorised access to or alteration of data caused by circumstances beyond the reasonable control of FORTÉ Clinic; or
• Any event, circumstance, or cause beyond the reasonable control of FORTÉ Clinic.

25.2 To the fullest extent permitted by applicable law, FORTÉ Clinic's liability in relation to the Website shall be limited to losses that are the direct and reasonably foreseeable consequence of FORTÉ Clinic's breach of these Terms or other applicable legal obligations.

25.3 Nothing contained in these Terms shall exclude, restrict, or limit any rights, remedies, obligations, guarantees, warranties, or liabilities that cannot lawfully be excluded or limited under the applicable laws of Malaysia, including applicable healthcare legislation, consumer protection laws, professional regulatory requirements, or any other mandatory legal provisions.

25.4 Nothing in this section excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, or any other liability that cannot lawfully be excluded or limited under applicable law.

26. TREATMENT CONSENT DOCUMENTATION

26.1 Before receiving certain consultations, procedures, treatments, products, or services, patients may be required to complete, review, and sign treatment-specific consent forms, medical history questionnaires, health declarations, financial agreements, photography consent forms, package agreements, aftercare acknowledgements, or other documentation reasonably required by FORTÉ Clinic.

26.2 Patients acknowledge that such documentation forms an integral part of the treatment process and is intended to ensure that patients receive appropriate information regarding the nature of the proposed treatment, its expected benefits, potential risks, possible complications, available alternatives, financial obligations, and post-treatment care requirements.

26.3 Patients are responsible for reviewing all treatment documentation carefully and for asking any questions they may have before providing their consent. By signing the relevant documentation, patients confirm that, to the best of their knowledge, the information they have provided is complete, accurate, and truthful.

26.4 Where a treatment-specific consent form or other treatment documentation contains provisions that differ from these Terms solely in relation to the relevant treatment, procedure, product, or service, the treatment-specific consent form or documentation shall prevail to the extent of that inconsistency. In all other respects, these Terms shall continue to apply.

26.5 The execution of any treatment-specific consent form does not exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded or waived under the applicable laws of Malaysia.

26.6 FORTÉ Clinic reserves the right to decline, postpone, or discontinue treatment where a patient refuses or fails to complete any documentation reasonably required for clinical, legal, regulatory, safety, or administrative purposes.

26.7 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

27. PRIVACY

27.1 FORTÉ Clinic is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. The collection, use, disclosure, storage, retention, transfer, and protection of personal data are governed by FORTÉ Clinic's Privacy Policy and the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).

27.2 By accessing or using the Website, submitting enquiries, booking appointments, purchasing products or services, or receiving treatment from FORTÉ Clinic, you acknowledge that your personal data may be collected, processed, used, disclosed, retained, and otherwise handled in accordance with our Privacy Policy and applicable law.

27.3 Personal information may be collected and processed for purposes including, but not limited to:

• Providing medical consultations, treatments, products, and related healthcare services;
• Managing appointments, payments, and patient records;
• Communicating with patients regarding healthcare services and administrative matters;
• Complying with legal, regulatory, professional, insurance, and healthcare record-keeping obligations;
• Quality assurance, clinical audit, service improvement, and operational management; and
• Any other lawful purpose described in FORTÉ Clinic's Privacy Policy or otherwise permitted by applicable law.

27.4 Where required by applicable law, FORTÉ Clinic will obtain the appropriate consent before processing personal data for purposes that require such consent. Where consent is not the applicable legal basis for processing under Malaysian law, personal data may be processed in accordance with the relevant legal requirements and permissible grounds.

27.5 Patients and Website users may exercise any rights available to them under the applicable laws of Malaysia in relation to their personal data, subject to any lawful limitations or exceptions.

27.6 Nothing in this section limits or excludes any rights, obligations, or remedies arising under the Personal Data Protection Act 2010 (PDPA) or any other applicable laws of Malaysia.

28. BUSINESS RESTRUCTURING OR TRANSFER

28.1 FORTÉ Clinic may, where legally permissible, assign, transfer, novate, subcontract, or otherwise transfer any of its rights, obligations, operations, assets, or business under these Terms to any successor entity, purchaser, affiliate, related corporation, merged entity, reorganised entity, business transferee, or other lawful successor arising from a merger, acquisition, corporate restructuring, sale of business, transfer of assets, or similar transaction.

28.2 Where such a transfer occurs, FORTÉ Clinic will use reasonable efforts to ensure the orderly continuity of patient care, medical records, appointments, treatment packages, memberships, and other services, subject to applicable law and any necessary operational arrangements.

28.3 Any transfer of patient records or personal information in connection with a lawful business restructuring or transfer shall be carried out in accordance with the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA), applicable healthcare record-keeping obligations, and FORTÉ Clinic's Privacy Policy.

28.4 Any successor entity that assumes responsibility for the relevant business operations may exercise the rights and perform the obligations of FORTÉ Clinic under these Terms to the extent permitted by applicable law.

28.5 Nothing in this section shall adversely affect any rights that have already accrued to patients under applicable law or under contracts already entered into with FORTÉ Clinic, except to the extent that such rights are lawfully transferred to the successor entity.

28.6 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

29. AMENDMENTS

29.1 FORTÉ Clinic reserves the right to amend, revise, update, supplement, or modify these Terms from time to time where reasonably necessary, including to reflect changes in applicable laws, regulatory requirements, professional standards, business operations, technology, products, services, or clinic policies.

29.2 Any amended Terms shall become effective upon publication on the Website or on such later effective date as may be specified in the updated Terms.

29.3 Users and patients are encouraged to review these Terms periodically to remain informed of any updates. The "Last Updated" date displayed at the beginning of these Terms indicates the most recent revision.

29.4 Subject to applicable law, continued access to or use of the Website, booking of appointments, purchase of products or services, or receipt of services from FORTÉ Clinic after the effective date of any amended Terms constitutes acceptance of the revised Terms.

29.5 Unless otherwise expressly stated or required by applicable law, amendments to these Terms shall apply prospectively only and shall not adversely affect rights and obligations that have already accrued under agreements entered into before the effective date of the amendment.

29.6 Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the applicable laws of Malaysia.

30. GOVERNING LAW

30.1 These Terms, and any dispute, claim, or matter arising out of or in connection with these Terms, the Website, or any products or services provided by FORTÉ Clinic, shall be governed by and construed in accordance with the laws of Malaysia.

30.2 Subject to any mandatory rights, statutory procedures, or dispute resolution mechanisms provided under the applicable laws of Malaysia, the courts of Malaysia shall have exclusive jurisdiction to hear and determine any dispute, claim, or proceeding arising out of or relating to these Terms, the Website, or the services provided by FORTÉ Clinic.

30.3 Nothing in these Terms limits the rights of any person to seek relief from any court, tribunal, regulatory authority, or governmental body where such rights or jurisdiction cannot lawfully be excluded under the applicable laws of Malaysia.

31. CONTACT US

If you have any questions, concerns, or enquiries regarding these Terms, our Website, our services, your personal data, or any other matter relating to FORTÉ Clinic, please contact us using the details below:

FORTÉ Clinic
Email: hello@forteclinic.my
Telephone: +6011-1234 5919
WhatsApp: +6011-1234 5919
Address: 4G, Jalan 25/70a, Desa Sri Hartamas, Kuala Lumpur, Malaysia, 50480

FORTÉ Clinic will endeavour to respond to enquiries within a reasonable time, subject to the nature and complexity of the enquiry and our normal business operations.

Where your enquiry relates to a complaint, privacy matter, legal notice, or request concerning your personal information, FORTÉ Clinic may require additional information to verify your identity before responding or taking any action.

FORTÉ Clinic may update its contact details from time to time. The most current contact information will be published on our Website.